Exchanges / Refunds / Replacements
If you are within the 14 day return period we offer you 3 options:
1.Exchange your item for a different size/color.
Exchanges are only available for the same style size and/or color. The exchange of a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
2.Refund details and vouchers
By default, the refund mode is credit note.
If you wish to receive a refund on the method of payment used during your purchase, you must imperatively notify us on the return form and inspection, warehouse and processing fees of 15% will apply .
Orders that are exchanged or items returned/exchanged due to manufacturer defect do not incur this restocking fee. Charges will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
3.Replacement of an incorrect or defective item
We are really sorry! Please email us at contact@three-hugs.com with the following details:
- Your order number
- Description of the problem (e.g. wrong / defective item)
- A photo or video
How long does it take to get a refund?
Generally, refunds can take up to two weeks to be processed. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
How do I return an item?
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Each return request must be accompanied by a returns form.
- Please complete this form as accurately as possible and send your item along with this form to the return address that we will send you by e-mail.
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Any questions or concerns, email us at contact@three-hugs.com
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing time usually takes 3-5 business days
If you have done all of this and still have not received your refund, please contact us at contact@three-hugs.com
Delivery:
The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit, it will correspond to the amount you paid. If you have notified that you want a refund, you will receive exactly what you paid for the product minus the restocking fee.
If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Warning:
If you are shipping items over $50, we strongly suggest that you ship the product back to us with a tracking number.
Thank you for your customer trust.
